So, recently (for about two weeks maybe?) I've been having this strange issue with my laptop. Out of nowhere, my laptop will either give a blue screen error, or just restart.
The first time it happened (the random restarts), I thought that I might have gotten a virus or something and ran full scans from Norton and Malwarebytes. After running them,and removing tracking cookies, things seemed fine until I got a BSOD error.
I don't remember the code that the first BSOD had (I didn't manage to get a picture of it or anything before it restarted). But I did manage to get the others. The second one said I should check online for the error code DRIVER IRQL NOT LESS OR EQUAL. When I looked that up, it said that some of my software was conflicting with other software and that I'd need to back up my drive and (follow a set of instructions that I don't have with me right now (but would have ultimately resulted in a system restore)).
So I thought, ok cool, as soon as I'm able to back it up I will (I have not done this yet by the way). But a little under a week ago, I got the BSOD again. This time the error was SYSTEM SERVICE EXCEPTION. This error was apparently associated with either display drivers or RAM?
So, I updated my display drivers (Intel HD Graphics 4000 and NVIDIA GeForce GT 730M). Things seemed to be running alright, and I didn't have any random restarts or anything like that. Then today, I got another BSOD, though this time the error code was MEMORY MANAGEMENT.
So, after googling, I found out that there were apparently three things that I could do.
I could try to see if the problem happens again when I restart it in Safe Mode (though I don't understand how this would help, since this is occurring sporadically?).
I could use the command prompt code sfc/scannow to scan for issue (I did this, but it said that some of the corrupted files could not be fixed (though apparently it did fix some of the files because it asked me to reboot to apply updates)).
Or I could update my drivers (I just did this and checked again to make sure they were up to date).
So, any suggestions on what I should do now? I'm not positive that the issue (whatever it is) is fixed. I don't have a problem with just restoring it, but will that really fix the problem (if it isn't a software issue)? Oh and this laptop is barely a year old. I have an Acer Aspire laptop and it has Windows 8.1 software.
EDIT: And just now I get BAD POOL HEADER from BSOD.
EDIT2: So, after running Defrag, ChkDsk, Prime95, Memtest, Memtest86, Adware Scanner, Super Anti-Spyware scanner, Norton Virus Scan, Malwarebytes and finally caving and performing a System Restore, I discovered that I still get these blue screens and mysterious restarts. These seem to happen most frequently when I suddenly move my laptop in one direction or another (like, if it's in my lap and I try to sit it down on something else for instance, or trying to pick it up). Which makes me think that this is more of a hardware issue than it ever was a software issue (which is somewhat backed up by an error msg that Windows gave me the other day (about having an issue with some component in my hardware)).
That was the whole reason I ran Memtest, Memtest86 and Prime95. After some research, I discovered that if one (or both) of my RAM sticks were going bad, then I would get multiple random restarts, and a lot of BSOD with multiple codes. So, I unscrewed the panel underneath it, and tested one stick at a time (and one did look a bit dusty compared to the other one), but after testing for 3 days ( (well really more like nights) one for each stick and then another for both), I wasn't getting any errors at all! I found that it was apparently possible for one of my RAM slots to be going bad, and that it wasn't necessarily the stick itself malfunctioning, but when I tried to insert one of the sticks into the top slot, the laptop wouldn't start up at all (though I found that I had apparently not inserted it correctly and then had to gently remove it). So, I ended up only testing the bottom socket then both.
So more research told me that I may have CPU errors or something, hence the Prime95 test that I mentioned earlier. I ran that one for over 12 hours. And still no errors.
And after getting trapped in a BSOD last night (it didn't restart after reaching 100% like it usually does), I finally caved and did a System Restore. This morning, I go to put my laptop down on something, and I get yet another BSOD. About an hour later? I do the same thing and it restarts the second I put it down.
So, I don't know what's wrong with it. I'll probably go ahead and fix up my other laptop so that I can use it again since the parts to fix it are already here. This one was a very generous gift, that was only meant to be used until I got my main laptop fixed anyway (I just got reeaaaallllyyy lazy and didn't fix it). Though, I am tempted to unscrew everything on this laptop and see what's what. Hmm....
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